By using the iogistics service located at https://(your_account_name).iogistics.com/ (the “Website”) and providing your data to iogistics, you, individually and on behalf of your employer (collectively, “you” or “Customer”) agree to be bound by these Terms of Service (this “Agreement”). The Services are defined as your access to the Website and the information you receive from iogistics through the Website (the “Services”).
This Agreement sets out the legally binding terms for your use of the Services and may be modified by iogistics from time to time in its sole discretion. Any modifications shall be effective upon posting by iogistics on the Website. Subscribers will receive 45 days notice of modifications via their contact email.
Last updated on 15 August 2016
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Severity Level |
Description |
Initial Response Time for Subscription |
|
1 |
A severity one (1) issue is a catastrophic production problem which may severely impact Customer's production systems or that causes Customer's production systems to go down or not function. There may be a loss of production data and no procedural work around exists. |
2 hours |
|
2 |
A severity two (2) issue is an issue where Customer's production systems are functioning but does so in a severely reduced capacity. The situation causes significant impact to portions of Customer's business operations and productivity. The systems are exposed to potential loss or interruption of service. |
1 business day |
|
3 |
A severity three (3) issue is a medium-to-low impact problem which involves partial non-critical functionality loss. This issue impairs some operations but allows Customer to continue to function. This may be a minor issue with limited/no loss of functionality or impact to Customer’s operation and there is an easy circumvention or avoidance by the end user. This includes errors in Documentation. |
2 business days |
|
4 |
A severity four (4) issue is for a general usage question or recommendation for a future product enhancement or modification. There is no impact on the quality, performance or functionality of the product. |
5 business days |